Troubleshooting Instructions:

If the site is listed as Online but you can't access it, try this steps:

Verifying Your Connection:

  1. Connect another device to the network.

    If you are still receiving DNS errors, then the problem lies in your router or with your ISP. If you can connect to the website, then the problem is coming from the first computer.

  2. Power cycle your modem and router.

    Unplug your modem's power cable as well as your router's power cable. Allow them to sit unpowered for at least 30 seconds so that any residual charge is released and the memory is cleared. Reconnect your modem, and wait for it to fully connect. After it has powered on completely, reconnect the power cable to your router and allow it to boot up. This could take up to a minute.

    Once you have power cycled both devices, try connecting to a website again. If the problem still persists, move on to the next section.

  3. If you're using a mobile device you can go to >settings>mobile data and reset the configurations.

Troubleshooting the Computer:

  1. Try a different browser.

    This is one of the quickest ways to test your DNS connections. Download a different free browser such as Firefox or Chrome and attempt to connect to the internet. If the issues persist, then the problem is likely not with the browser, but with some other setting on the computer.

    If the issues are resolved, then you can try troubleshooting your old browser. Oftentimes the issue stems from the proxy settings. Follow this guide to access the proxy settings for the browser you use, and be sure to set them back to Automatic.

  2. Disable any extra connections.

    Occasionally, Windows will install extra connections that you won't normally use. For best connectivity, you should only have the connections that you use regularly enabled.

    Once you have power cycled both devices, try connecting to a website again. If the problem still persists, move on to the next section.

  3. Flush your DNS.

    Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system: Windows Mac Linux

  4. Change your DNS server.

    If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

  5. Browser Related Problems
    • Force a refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Chrome, Firefox, Opera, Explorer, etc.)
    • Try alternative url.
    • To be sure that you have the most recent version of the web page clear the temporary cache and cookies. For instructions choose your browser: Chrome Firefox IExplorer